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Frequently Asked Questions

11taka FAQ – All Your Questions Answered in One Place

Whatever questions come to mind while using 11taka – accounts, payments, bonuses, games, or security – you'll find clear answers to all of them right here on this FAQ page.

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About 11taka FAQ

Many new members have questions after joining 11taka. This FAQ page provides detailed answers to the most common questions from new members, written in plain language so anyone can follow along.

11taka is committed to making sure its members can use the platform without any confusion. Whether you have questions about registration, withdrawals, or anything in between, you'll find the answers here. If you can't find what you're looking for, reach out via live chat.

This FAQ page is updated regularly. Any changes to new features, promotions, or policies will be posted here first. Bookmark it and come back whenever you need.

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Account & Registration

Account questions

FAQs on Registration, Login & Profile

All you need to open an account at 11taka is your full name, an active mobile number, an email address, and a strong password. There are no fees, and the whole process takes just 3 minutes. To register, Go here।

No. Only one account is allowed per person. Creating multiple accounts using the same device, IP address, or identity will result in all accounts being closed and balances may be forfeited.

Click "Forgot Password" on the login page. An OTP will be sent to the mobile number or email you used during registration. Use it to set a new password. If you run into any issues, get help via live chat.

KYC is not required to play games, but you will need to complete KYC verification before making a withdrawal. Upload a photo of your national ID or passport. Verification is typically completed within 24 hours.

To permanently close your account, contact support via live chat or email. Withdraw any remaining balance before closing. You may also opt for self-exclusion as part of responsible gaming.
Deposits & Withdrawals

Payment FAQs

Learn about deposits, withdrawals, and transfers

11taka supports deposits and withdrawals via Mobile Banking, bank transfer, and various e-wallets. Visit the Cashier page for the latest list of available methods.

The minimum deposit amount at 11taka varies by payment method. Mobile Banking options typically have a very low minimum so anyone can get started easily. Check the Cashier page for the latest details.

Withdrawal requests are typically processed within 24 to 48 hours. Completing KYC verification may speed up the process. Slight delays may occur on weekends or bank holidays.

Wait a few minutes and refresh the page first. If the issue persists, contact live chat support with your transaction ID and a screenshot. Most cases are resolved within 30 minutes.

Your first withdrawal is generally encouraged through the same method used for your deposit. However, you can add multiple payment methods if needed. Contact support for more details.
Bonuses & Promotions

Bonus FAQs

Learn about the welcome bonus, cashback, and wagering requirements

Make your first deposit after registering. Once the deposit is confirmed, the welcome bonus will be credited to your account automatically. For bonus amount and terms, on the Promotions page Details available.

A wagering requirement means you must place a certain number of bets before you can withdraw bonus funds. For example, a 10x wagering requirement means you need to bet 10 times the bonus amount. Terms vary for each bonus.

Most bonuses can be used on slots and Live Casino games. Some bonuses apply to specific games only. Sports bonuses are exclusively for Sports Betting. Check the terms on each bonus page for full details.

Share your referral code with a friend. When they register and make their first deposit, you'll receive a referral bonus. Referral bonus amount and terms on the Promotions page View.
Games & Sports

Game questions

Learn about slots, Live Casino, and Sports Betting

11taka offers slot games, Live Casino (Baccarat, Roulette, Blackjack), table games, fishing games, and live Sports Betting. There are over 500 games in total from the world's top providers.

Live betting is available on over 30 sports, including cricket, football, badminton, tennis, and basketball. Special odds are available for Bangladesh cricket, IPL, and international football.

Yes. All games on 11taka run on RNG (Random Number Generator) technology and are regularly audited by third-party auditors. Live dealer games feature real-time human dealers.

If you get disconnected, your active bets are saved. Once you reconnect, the game resumes from where you left off. If your bet was not completed but the amount was deducted, please notify support.
Security & Verification

Security Questions

Learn about account security and data protection

Yes. 11taka operates under an international license and uses 256-bit SSL encryption. All personal and financial data is stored in fully encrypted form.

Go to Account Settings and enable 2FA from the Security section. Each time you log in, a one-time OTP will be sent to your mobile – enter it to gain access. This significantly increases the security of your account.

Change your password immediately and notify support via live chat. The support team can temporarily lock your account and review recent activity.

No. 11taka does not use your personal information for advertising or third-party purposes. Information may be submitted to regulatory authorities for legal reasons or security verification. To learn more, Privacy Policy Read.
Mobile App

App questions

Learn about the Android and iOS apps

11taka App App page can be downloaded directly. Available on both Android and iOS. The installation guide is on the same page.

No. You can log in to both the app and the website using the same mobile number and password. Your account balance and history are fully synchronized.

Yes. The app offers the full range of games available on the website. In many cases, the gaming experience is smoother on the app as it is specifically optimized for mobile.
VIP Program

VIP questions

Learn about points, levels, and exclusive rewards

You are automatically enrolled in the VIP Program as soon as you open an account. You earn points on every bet, and your level increases as your points accumulate. VIP page View details.

VIP points can be redeemed for cash bonuses, free spins, and special rewards. At higher levels, you also get a dedicated account manager, faster withdrawals, and exclusive promotions.

All information on VIP level expiry and points maintenance VIP page Yes. Staying regularly active makes it easy to maintain your level.

Get help faster

If you can't find your answer in the FAQ, use these channels

Live Chat Support

Live chat support in English is available 24/7. You can typically expect a response within 2-3 minutes. The fastest way to resolve complex issues.

Email support

For complex issues, contact us by email. Sending a screenshot and transaction ID helps us resolve things faster. We typically respond within 24 hours.

Help Center

Various guides and tutorials are available for self-help. Step-by-step instructions are provided for new users.

Security Report

Report any suspicious activity or security concerns to support immediately. We treat these as the highest priority and resolve them promptly.

Responsible Gaming

If you experience problem gambling or gaming addiction Responsible Gaming page Go ahead. We help without judgment.

Terms and Conditions

All platform terms and conditions are written in English. on the Terms & Conditions page Read more.

Still have questions?

Reach us through any of the following channels

Live Chat

Use live chat for the fastest resolution.
Available 7 days a week, 24 hours a day.

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Email

For detailed issues, write to us by email.
[email protected]

Typically responds within 24 hours
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Full English-language support: The 11taka support team speaks Bengali. No English required – ask your question in Bengali and get your answer in Bengali.

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